Privacy Policy

1. Introduction

This Privacy Policy describes how TechSynergy Corp ("TechSynergy", "we", "us", or "our"), operating the SD-WAN SaaS Platform, collects, uses, and protects your personal information when you use our service. This platform is currently in beta testing and is not yet publicly available.

By using our service, you agree to the collection and use of information in accordance with this policy.

Company Information:
TechSynergy Corp
Markham, Ontario, Canada
Website: https://techsynergy.ca

2. Information We Collect

2.1 Account Information

When you register for an account, we collect:

• Name and email address
• Organization name and details
• Account credentials (encrypted)
• User role and permissions

2.2 Network Monitoring Data

Our platform collects network monitoring data including:

• Device information (IP addresses, hostnames, device types)
• Network metrics (bandwidth, latency, packet loss)
• Performance data and alerts
• Configuration data for SD-WAN devices

2.3 Usage Data

We automatically collect:

• Log data (IP address, browser type, access times)
• Feature usage and interactions
• Error logs and diagnostic information

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our monitoring service
• Processing and analyzing network metrics
• Sending alerts and notifications about network issues
• Improving platform functionality and user experience
• Troubleshooting technical issues
• Communicating with you about service updates (beta testing)

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Multi-Tenant Isolation: Each organization's data is stored in separate database schemas
• Encryption: Data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Control: Role-based access controls limit data access
• Authentication: JWT-based authentication with secure token storage
• Regular Backups: Automated backups for data recovery

Beta Notice: As this platform is in beta testing, we cannot guarantee 100% data availability. We recommend maintaining backup monitoring systems during the beta period.

5. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With third-party services that help us operate (cloud hosting, analytics)
• Legal Requirements: When required by law or to protect rights and safety
• Multi-Tenant Access: Within your organization based on assigned roles and permissions

6. Data Retention

We retain your information for as long as:

• Your account is active
• Required to provide services to you
• Necessary to comply with legal obligations

Network metrics are retained according to your subscription plan (typically 30-365 days).

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Object to data processing
• Withdraw consent at any time

To exercise these rights, please contact us at the email provided below.

8. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and session management
• Analytics (Google Analytics)
• Remembering your preferences

You can control cookies through your browser settings.

9. Third-Party Services

Our platform uses the following third-party services:

• AWS: Cloud hosting and infrastructure
• Google Analytics: Usage analytics and insights

These services have their own privacy policies governing the use of your information.

10. Beta Testing Notice

Important: This platform is currently in beta testing. During this phase:

• Features and functionality may change without notice
• Data may be periodically reset or migrated
• We may collect additional diagnostic data to improve the platform
• Service availability is not guaranteed

By participating in beta testing, you acknowledge these limitations.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country. We ensure appropriate safeguards are in place for such transfers.

12. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact TechSynergy Corp:

15. GDPR Compliance

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to data portability
• Right to restriction of processing
• Right to object to automated decision-making
• Right to lodge a complaint with a supervisory authority